Afghan United Bank was incorporated on October 4, 2007. The Bank obtained its banking license under the Banking Laws of Afghanistan from the Central Bank of Afghanistan (Da Afghanistan Bank) and received an incorporation license from the Ministry of Industry and Commerce. The Bank operates through 35 branches and 15 booths in Kabul and other major cities of Afghanistan. The Bank offers financial products and services through Islamic banking across these branches.

AUB is strengthened with highly professional bankers in the region and driven by the strategic goals set by its Board of Management and Board of Supervisors. The Bank has invested in the state-of-the-art core banking system, Flexcube, to provide its customers with a wide range of products and services. For more information, please visit: www.afghanunitedbank.com.

The Customer Services Officer is responsible for providing excellent customer service to the bank’s clients by processing transactions accurately and on time, answering inquiries, guiding customers on various bank products, cross-selling products, and building rapport with customers.

1. Ensure that customers receive excellent service by providing quick and accurate information and processing requests as efficiently as possible.
2. Ensure proper client identification.
3. Verify account openings and account closures.
4. Assist bank clients and guide them in completing required forms and applications.
5. Communicate and promote various bank products to clients.
6. Provide necessary documents and review files to ensure all required documents are completed.
7. Handle and resolve client concerns and queries to ensure the highest level of client satisfaction.
8. Promote the bank’s image within the community.

1. High school graduate; university degree is preferred.
2. Minimum of 1 year experience in customer service, preferably in a banking environment.
3. Excellent communication and customer service skills.
4. Ability to analyze and solve problems.
5. Strong oral and written communication skills in Dari, Pashto, and English.
6. Proficient in computer programs (Microsoft Office package).
7. Team player with the ability to work under pressure.

Interested candidates who believe they are suitable for this vacancy can submit their complete profile, including an application letter, updated CV, and a recent photo, electronically to the email address provided below. Please indicate the vacancy number (AUB/HR/VA/025-039) in the subject line of your email; otherwise, your application will not be considered.

Only shortlisted candidates who meet the vacancy requirements will be contacted for the next stage of the selection process.